Returns & Exchanges
At Coolina, we stand behind the quality of our products and offer a 30-day return window to ensure you are completely satisfied with your purchase. If your gear isn't the perfect fit, we make the exchange and refund process simple and transparent.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all tags and protective materials are intact to qualify for a full refund.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand over your package to the designated carrier and keep your tracking number; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing