Frequently Asked Questions
Everything you need to know about your Coolina shopping experience.
How long does shipping take?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return.
Are your kitchen tools dishwasher safe?
While many of our products are dishwasher safe, we recommend hand-washing our high-carbon steel knives and wooden accessories to maintain their longevity.
Do you ship internationally?
Yes, Coolina ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.